Why is my activation pending in Lincoln Way?

Your Lincoln Way® App* activation can go into a pending status for multiple reasons, including signal strength and approval status. Use the steps below for more details.

Note: If you need to approve a request, refer to How Do I Add Another User to My Connected Vehicle? for instructions. 

Access Pending in Lincoln Way

Select your Lincoln Way App experience in the drop-down options below to view related activation and access troubleshooting steps.

Lincoln Way App 4.X Experience

If your activation is pending in the Lincoln Way App:

ActionSteps
Complete the in-vehicle acceptance prompt.
  1. Safely enter your vehicle.
  2. Ensure that your vehicle is on, running (not in Accessory mode), parked, and in a well-ventilated safe area.
  3. Read and accept the prompt that appears on your vehicle screen. 

    Note: If the activation prompt does not appear in your vehicle:
    1. Check your cellular strength and or Wi-Fi® connection.
      • Wi-Fi connection 
        • If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
        • If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
      • Cellular connection 
        • If cellular data is turned off, turn cellular data on and attempt to connect.
        • If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.
    2. Ensure you are not connected to Bluetooth Wireless Technology® in your vehicle.
    3. Wait at least 90 seconds for your vehicle to show the on-screen prompt.
Confirm whether your vehicle has already been activated.
  • Yes, but I am the only user - You may have another email address that contains your authorized vehicle. Log out of the Lincoln Way App and log in with your other email address.
  • Yes, but I am a secondary user - You will need approval from an authorized user. 
    1. Go to the Home screen of the Lincoln Way App.
    2. Tap Request Authorization.

      Note: Your request will be sent to all current activated users via an in-app message. Once approved, you will have command access. 
Confirm you were able to use commands in the past.
  • If you were able to use commands before, but no longer have access, ensure you did not create a second account after deleting the Lincoln Way App or attempting to log in. 
  • If you had access before, you may have another email address that contains your authorized vehicle. Log out of your current account and log in with your initial email address.

If you attempted/confirmed the steps above and your vehicle did not activate, contact a Lincoln Concierge using the Account > Help option.

Lincoln Way App 5.X Experience

If your access is pending in your Lincoln Way App and:

SituationSteps
You are the primary user, complete the vehicle connection.
  1. Safely enter your vehicle.
  2. Ensure that your vehicle is on, running, parked, and in a well-ventilated safe area.
  3. Confirm that your in-vehicle connectivity settings are on.
  4. Open the Lincoln Way App.
  5. Tap the Connect to Vehicle tile.
  6. Select I've Started My Vehicle.
  7. Read and accept the prompt on your vehicle screen. 
  8. Press Check Connection Status once you accept the in-vehicle prompt.

If your vehicle has successfully been connected, the Lincoln Way App will route you back to the vehicle dashboard screen and the remote commands (if available) should appear below your vehicle image.

Note: The connection may take up to two minutes to complete. 

You receive a message advising your Connectivity Settings are Off, enable your connectivity settings.
  1. Open the Lincoln Way App
  2. Tap the Connect to Vehicle tile. 
  3. Follow the instructions to enable connectivity settings on your vehicle screen.
  4. Select Confirm Connectivity Enabled in the Lincoln Way App. 
  5. Read and accept the prompt on your vehicle screen. 
  6. Press Check Connection Status once you accept the in-vehicle prompt.

If your vehicle has successfully been connected, the Lincoln Way App will route you back to the vehicle dashboard screen and the remote commands (if available) should appear below your vehicle image.

You are a secondary user, check your access status.
  1. Open the Lincoln Way App.
  2. Tap the Access Pending tile.
  3. Select Check My Access Request.

One of the following options will appear:

  • Access Approved: You will be taken to the vehicle's dashboard screen.
  • Access Pending: An authorized driver has not approved your request. 
  • Access Denied: Your request has been denied.

If you need additional assistance, contact a Lincoln Concierge using the Account>Help option. 

Additional Information

How do I request vehicle authorization to use the Lincoln Way App?

*Lincoln Way® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. 

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